As my good deed for today, I’m posting a solution to a problem that I’m sure is plaguing others. I hope Google points them here.
I’ll say this much for brick-and-mortar booksellers: Not one of them ever sold me a book, then showed up at my house two years later, pulled the book off the shelf and started highlighting passages for me. I can’t say as much for Amazon, which has been selling me books for many years and has suddenly decided to highlight passages in all of them. Effectively, they’ve vandalized every book they’ve ever sold me.
Yes, I know about the checkbox in the settings for “Show Popular Highlights”. (This is in the Android Kindle App.) Yes, I have that box unchecked. I am not an idiot. Unchecking the box has no effect. Checking it and then unchecking it again has no effect. The highlights remain highlighted.
Here are some other things that don’t work: Clear the app cache. Reboot the phone. Express rage.
So I called Amazon customer service and had the good luck to hook up with Brandi G., who was fantastic. She instantly understood the problem, instantly understood everything I had tried to do to fix it, and, unlike what I’ve come to expect from customer service reps pretty much everywhere, she did not insist that I try all the same things again. Instead, she suggested that I uninstall the app completely and reinstall it, and she stayed with me on the phone to see how things would turn out. Presto! Problem solved. Yay Brandi.
Then an hour later, the popular highights came back.
So I uninstalled and re-installed about six more times (because that’s the kind of guy I am) and finally called Amazon again. This time I had the bad luck to hook up with Devan J., who kept me on the phone for 35 minutes, mostly in silence while he researched the problem. (When I suggested that we hang up and he could call me back when he had an answer, he insisted that I stay on the line, to no apparent purpose.) One of the first things I asked him was: What if I install an older version of the app? No, said Devan, unfortunately that’s impossible.
Like an idiot, I spent about 24 hours believing him. Then I decided to go ahead and do it. Here is the solution:
1) Fully uninstall the app. This means going to the phone settings, then Apps, then Amazon Kindle. First choose “Force Stop” and then “Uninstall”.
2) Go to apkpure.com, search for the Kindle app, and you’ll be presented with a great variety of choices, all representing different vintages of the same app. I chose one from June 2020, two months ago, well before my problems started. Click to download, click to install, and voila. Problem solved.
I hope this works for you too.
Coming soon, I hope: Tricks I’ve discovered for setting up a new Windows 10 machine, which has been something like a fulltime job for me for the past two weeks. Why can’t things just work out of the box?