I’ve been a quite satisfied customer of Paypal almost since the very beginning, but I am now a mightily annoyed and frustrated customer and I wonder if anyone has any advice on how to deal with this:
1) I see a charge to my Paypal account for $35.63, with the payee listed as “Google — Automatic Payment”. Looking back, I see there was an identical charge (which I had overlooked) a month earlier.
2) I disputed the charge with Paypal. 24 hours later, I was informed that the transaction was authorized and the case is closed.
3) Google denies any knowledge of this. They claim that the last time they authorized any sort of automatic payment from me to them was in May, 2020 and the amount was $4.29. Edited to add: When I go to Paypal and look under “automated payments” and then click on Google, it shows that the last automated payment to Google was in fact this $4.29. The repeated $35.63 payments do not show up.
4) When I try calling Paypal, I tell the automated phone system that I’m calling to dispute a transaction. They ask me which transaction, I tell them, the voice says that’s already resolved, and they hang up on me.
5) When I try calling Paypal back and respond to all queries about why I’m calling with the word “agent”, the voice says that to speak to an agent, I must call back during normal business hours. But I’m *already* calling during normal business hours.
6) When I use the chat function on Paypal’s webpage, I get the same responses I get from the phone system.
Question 1:
How the hell do I get Paypal to talk to me? Failing that, how the hell do I get Google to inform Paypal that they did not authorize this charge? (Google appears to be completely unreachable by phone.)
Question 2:
It looks like the only way to stop this from happening every month is to close my Paypal account. Will it then be safe to open a new Paypal account, or will they just transfer the charges to the new account?
Help!